Health services (№12549052)

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Publication date

Description

1. Section I
   1. Name and addresses
      Department of Health
      NPSO 7th Floor Miesian Plaza 50-58 Baggot St Lower
      Dublin 2
      D02 XW14
      Ireland
      Telephone: +353 16354749
      E-mail: [email protected]
      
   2. Type of the contracting authority:
      Ministry or any other national or federal authority, including their regional or local subdivisions
      
   3. Main activity:
      Health
      
2. Section II
   1. Scope of the procurement:
      1. Title:
         

         Establishment and Delivery of the Patient Safety Advocacy Service

         Reference number: NPSO PSAS
         
      2. Main CPV code:
         85100000, 85100000, 85110000, 85112000, 85140000
         
      3. Type of contract:
         Services
         
      4. Short description:
         

         The Patient Safety Advocacy Service will provide a free and independent national service to help users of public acute hospitals making or intending to make a formal complaint through the Health Service Executive (HSE) investigation process in “Your Service Your Say" (https://www.hse.ie/eng/about/qavd/complaints/ysysguidance/) in relation to the care they have received, and help those who have been involved in a patient safety incident as described in the HIQA/MHC National Standards for the Conduct of Review of Patient Safety Incidents (https://www.hiqa.ie/reports-and-publications/standard/national-standards-conduct-reviews-patient-safety-incidents-0). Following establishment of the service for public acute hospital users, it will be required that it is commenced for community and primary care services covered by “Your Service Your Say" within the lifetime and cost of the contract.

      5. Information about lots:
         This contract is divided into lots: no
      6. Total value of the procurement:
         Value excluding VAT: 3 823 507.00 EUR
   2. Description
      1. Title:
         
      2. Additional CPV code(s):
         85100000, 85110000, 85112000, 85140000
         
      3. Place of performance:
         Main site or place of performance:

         Ireland

      4. Description of the procurement:
         

         The Patient Safety Advocacy Service will provide a free and independent national service to public health service users wishing to make a formal complaint. It will commence in acute hospitals and will commence in primary and community services within the lifetime of the contract (2.5 years). It will meet the needs of the service user within an acceptable time-frame and refer to other services as appropriate. Appropriate governance and structures are required. It will be staffed by advocates who will undergo the training commissioned by the Department of Health. Codes and standards will be developed and applied, with regular review and reporting on cost, activity and progress.

      5. Award criteria:
         Quality criterion - Name: Quality / Weighting: 41 %
         Quality criterion - Name: Service Delivery / Weighting: 32 %
         Price - Weighting: 27 %
         
      6. Information about options:
         Options: no
      7. Information about European Union funds:
         The procurement is related to a project and/or programme financed by European Union funds: no
      8. Additional information:
         
3. Section IV
   1. Description:
      1. Type of procedure:
         Open procedure
      2. Information about a framework agreement or a dynamic purchasing system:
         
      3. Information about electronic auction:
         
      4. Information about the Government Procurement Agreement (GPA):
         The procurement is covered by the Government Procurement Agreement: yes
   2. Administrative information:
      1. Previous publication concerning this procedure:
         Notice number in the OJ S: 2018/S 199-451993
         
      2. Information about termination of dynamic purchasing system:
         
      3. Information about termination of call for competition in the form of a prior information notice:
         
4. Section V
   1. Contract No: 1
      Title:

      Establishment and Delivery of the Patient Safety Advocacy Service

   2. Award of contract
      1. Date of conclusion of the contract: 2018-12-20
         
      2. Information about tenders:
         Number of tenders received: 4
         Number of tenders received from SMEs: 4
         Number of tenders received from tenderers from other EU Member States: 0
         Number of tenders received from tenderers from non-EU Member States: 0
         Number of tenders received by electronic means: 4
         The contract has been awarded to a group of economic operators: no
      3. Name and address of the contractor:
         National Advocacy Service for People with Disabilities
         535779
         Ground Floor, George’s Quay House, 43 Townsend Street, Dublin 2.
         Dublin
         D02 VK65
         Ireland
         Telephone: +353 761073000
         The contractor is an SME: yes
      4. Information on value of the contract/lot (excluding VAT):
         Initial estimated total value of the contract/lot: 4 800 000.00 EUR
         Total value of the contract/lot: 3 823 507.00 EUR
         
      5. Information about subcontracting:
         
         
5. Section VI
   1. Additional information
      
   2. Procedures for review
      1. Review body
         The High Court of Ireland
         Dublin
         Dublin
         Ireland
         Telephone: +353 18886000
         
      2. Body responsible for mediation procedures
         
         
      3. Service from which information about the review procedure may be obtained
         
         
   3. Date of dispatch of this notice
      2019-01-17